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Research

Field notes

What changed this week for anyone who answers a phone, a chat or a form. Launches, blocks, disclosures and what they mean for the front desk.

  1. Field notes24 Sep 2026Muse made the inquiry free. Here is what lands on the front desk.Meta's Muse closed the checkout side of agent commerce in two weeks. The part that has not been priced is what its inquiries do to the businesses that answer them.3 min
  2. Field notes24 Sep 2026Amazon blocked Muse and said why. The reasons read like a spec.The largest merchant on earth refused the largest new agent, and its two stated reasons are the same two things a small business needs from an agent lane.3 min

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